Pricing Policy

– Quotes in most cases are accurate; however, no pricing is final until the yard is fully inspected on the first visit. We will communicate with you if there is any price change before starting services.

– Clients who choose to pause services for any reason will be subject to initial cleaning fees before being added to the monthly service again.

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Payment Policy

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– Payments for initial or one-time cleanups are due before starting the job.

– If you move forward with monthly service after an initial cleanup, you will be billed for the remainder of the month on your second cleanup.

– Payments for recurring services are pre-billed and due on the first day of each month prior to receiving services. We accept payments via credit cards and direct deposits.

– If payment is not received before the first cleaning of the month, you will be removed from the service schedule.

– The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with 5 weeks instead of 4, you will not be charged for the extra visit as it is built into the monthly pricing.

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Bad Weather Policy

– Poop Patrol operates 12 months a year and will always show up when weather conditions are safe, regardless of rain or other unfavorable weather conditions.

– If we are unable to provide service for one week due to unsafe conditions, we will perform double duty the following week, and you will still be charged for the full month.

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No Access Policy

– If Poop Patrol is unable to gain access to your yard because the gate has been locked, you will still be charged for the cleaning; however, Poop Patrol will perform double duty the following week.

– Your pet waste technician will knock at the door and make attempts to call you before skipping your yard that day. You will be notified via text or email also.

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Dangerous Pet Policy

– Poop Patrol loves working with your dogs! Our technicians have no issue working with your dog in the yard.

– If it is evident that your dog is aggressive or will not let us clean the yard, we will make attempts to contact you by knocking on the door, calling, and updating you via text or email. If we are unable to clean due to a dangerous dog, you will still be charged for the visit and Poop Patrol will perform double duty the following week.

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Cancellation Policy

– Poop Patrol has no contracts, and clients can cancel services at any time for any reason with 48 hours’ notice. 

– Clients that pause services for certain times of the year will be subject to initial cleanup fees or spring cleanup fees when they return to their monthly subscription.

– If a customer cancels services halfway through the month, they will be refunded for services that have not occurred. The refund will be processed to the payment method on file within 3 working days.

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Waste Removal Policy

-  All dog waste will be double bagged and placed in the customers whelly bin or trash for regular

   services.

   If the client wishes for the waste to be removed from the property then and additional $2 fee per    service shall apply.

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